Atlantic Computer Services

ACS is an information technology service provider operating in the Wilmington, United States area. The company offers local IT support and managed services to organizations and internal IT teams in the Wilmington region and surrounding communities.

Services and Capabilities

• Managed IT services: Ongoing device and network management delivered on a per-device subscription model; monitoring, patching, and routine maintenance for endpoints and servers.
• Helpdesk and onsite support: Local technician support with direct, single-point contact for troubleshooting, incident response, and user assistance.
• Security and incident response: Cybersecurity protection and breach response measures, including remediation of scams and attacks and steps to reduce liability and reputational risk.
• Project-based IT work: Short- and medium-term projects including migrations, cloud adoption work, and other discrete technology implementations billed per project.
• Co-managed IT support: Partnership services that augment existing in-house IT staff with specialized skills and operational support.
• Cloud solutions and systems integration: Implementation and support for cloud-based systems and integration with existing infrastructure.

Industry Focus

• Local small and medium-sized businesses: Ongoing IT management, helpdesk support, and device-level maintenance to minimize downtime and keep operations running.
• Business management and operations: Services aimed at business owners and operations managers to maintain productivity and reduce interruptions.
• Internal IT departments: Co-managed arrangements and supplemental technical support for in-house IT staff.

Technology and Delivery Approach

• Proactive maintenance and root-cause remediation: Emphasis on preventing recurring issues through monitoring and remediation rather than reactive fixes.
• Direct local support model: Clients interact directly with local technicians for faster response and fewer escalation layers.
• Device-based pricing and flexible engagement models: Pricing provided per device for managed services and alternative billing for project or co-managed work.
• Security and continuity practices: Implementation of cybersecurity measures and rapid incident response to address breaches and scams.
• Cloud and integration work: Delivery includes cloud solution implementation and support for integrating cloud services with existing systems.