Aelum Consulting - ServiceNow Premier Partner

Aelum Consulting is a ServiceNow implementation and consulting partner that provides technical services focused on the ServiceNow platform. The company has completed over 100 projects and serves more than 30 clients with a reported customer satisfaction score of 4.75 out of 5. The firm has delivered more than 40 ServiceNow instances encompassing over 180 modules, 12 scoped applications, 3 CRM applications, and 25 web applications. Aelum Consulting operates with a network of 9 partners globally.

Services and Capabilities

The company offers ServiceNow implementation services across multiple modules including IT Service Management for incident, request, change, and problem management; IT Operations Management with analytics and reporting capabilities; IT Asset Management for hardware and software tracking; Strategic Portfolio Management for project planning and delivery; Governance, Risk and Compliance for compliance posture management; Human Resources Service Delivery covering onboarding and performance evaluations; Customer Service Management for customer service process optimization; and Security Operations including phishing response and security efficiency dashboards.

Consulting services include assessments of existing ServiceNow implementations to develop scaling strategies, modernization of legacy infrastructure using the ServiceNow platform, health checks using automated inspection tools, and architectural guidance for implementing ServiceNow modules with reusable components. The firm provides support and enhancement services for existing platform functionality, integrations, and migrations, as well as application maintenance involving root cause identification and service-level management. Additional services include platform upgrades with minimal downtime, training and user adoption programs, re-implementation to align ServiceNow architecture with business objectives, license reviews to optimize module utilization, and performance improvement through query optimization, data archival policies, and integration monitoring.

Industry Focus

Based on project references, Aelum Consulting has served clients in management consulting, IT and software industries, and organizations requiring risk management solutions. The work performed includes development projects, system administration, and full ServiceNow implementations tailored to sector-specific operational requirements.