Amdocs

Amdocs is a software and services company that provides systems and operational services to communications and media companies. The organisation offers commercial software products and managed services for telecommunications operators and related businesses. Headquarters country: Israel. Regions of operation are inferred from client relationships and include Europe, North America, and Asia-Pacific based on named customers and project descriptions.

Services and capabilities

• Telecommunications software platforms and integrations — delivery and integration of BSS/OSS components, billing platforms and digital business support systems.
• Artificial intelligence and generative AI solutions — development and deployment of GenAI use cases, AI agents and aOS (an agentic operating system) that run on top of existing BSS/OSS stacks.
• Network and service automation — automation of network and operational processes to streamline IT and network management.
• Cloud and managed services — cloud adoption support, managed services agreements to operate and modernize IT and network operations.
• Digital and customer experience systems — digital platforms, B2B customer journey systems and in-store/retail experience solutions.
• Data, analytics and cognitive platforms — data platforms, analytics and cognitive cores to support AI-assisted development and operational decisioning.

Industry focus

• Telecommunications — platform deployments, billing and BSS extensions, 5G enablement, automation of network operations and GenAI-driven operational workflows.
• Media and content — digital experience and content delivery platforms to support consumer engagement and monetization.
• Financial services — technology solutions and platforms aimed at digital transformation and operational modernization within finance organizations.

Technology and delivery approach

• Work commonly integrates with existing BSS/OSS stacks, deploying software that interfaces with billing, customer and network systems.
• Use of cloud-based platforms and managed services to operate and modernize customer IT and network functions.
• Application of generative AI, AI agents and a cognitive core to automate workflows, augment software engineering productivity and enable AI-driven decisioning.
• Emphasis on data platforms and analytics to support personalization, operational monitoring and AI model inputs.
• Delivery methods include multi-year managed service contracts, platform deployments, system integrations and collaborative research initiatives with academic partners.