Cavu Networks

Help Desk Cavalry is an information technology services provider based in the United States that offers managed IT support and related technology services. The organisation serves clients in Kitsap County and other parts of the United States, and works with local businesses, nonprofit organisations, and defence contractors as implied by its service offerings and client list.

Services and Capabilities

• Managed IT and Help Desk Support: ongoing remote and onsite technical support, ticket handling, device troubleshooting, and user assistance for day-to-day operations.
• Managed Infrastructure and Rentals: provisioning and management of hardware inventory, network devices, workstations, and short-term equipment rentals.
• Cybersecurity and Secure Enclaves: design and management of security controls, including build-out and operation of GCC and GCC High enclaves to protect controlled unclassified information (CUI).
• CMMC and Compliance Consulting: documentation, gap assessments, remediation planning, and audit-readiness activities related to Cybersecurity Maturity Model Certification requirements.
• Collaboration and Communications: deployment and support for voice, video, and collaboration systems for remote and onsite workforces.
• IT Strategy and Assessments: discovery engagements and system reviews (referred to as a “Deep Dive”) that assess systems and produce plans for remediation or technology roadmaps.

Industry Focus

• Education: support for schools and educational organisations, including device setup and remote-work enablement (client example: Peace Lutheran School).
• Healthcare and Medical Suppliers: IT and support services for medical businesses (client example: Hanson Medical, Inc.).
• Professional Services and Legal/Title: email and systems support for title companies, law firms, and consultancies (clients include Pacific Northwest Title of Kitsap County and Parker Mooers & Cena PS).
• Construction, Architecture, and Manufacturing: infrastructure and help desk services for construction firms, architects, and industrial clients (clients include Hanley Construction, Wenzlau Architects, Vet Industrial).
• Automotive and Retail: IT support for automotive dealerships and retail businesses (clients include Peninsula Subaru Inc).
• Nonprofit and Community Organisations: hardware donations and operational support for local nonprofits and community groups (client examples include Helpline House and regional community organisations).

Technology and Delivery Approach

• Assessment-driven engagements: initial system reviews and gap assessments are used to produce remediation plans and roadmap documents.
• Integrated managed services: combination of remote monitoring, help desk ticketing, onsite visits, and hardware provisioning to maintain infrastructure and user endpoints.
• Security and compliance tooling: implementation and management of enclave environments (GCC/GCC High) and support for CMMC-related documentation and audit readiness.
• Collaboration and communications delivery: deployment and support for voice and video systems to enable remote and hybrid workforces.
• Operational practices: predictable monthly service models, inventory management of hardware, and structured processes for escalation, follow-up, and client communication.