CCB Technology

CCB Technology is a managed IT service provider that offers outsourced information technology support and related services. The company operates from the United States and provides services locally in Milwaukee, Racine, and Kenosha while supporting clients across 29 states. The client base is described as small and medium-sized businesses, with the firm reporting support for thousands of SMB clients and multi-state operations.

Services and Capabilities

• Fully managed IT services: ongoing network and infrastructure management, remote monitoring, patching, endpoint management, and help desk support that cover an entire customer network.
• Co-managed IT services: collaborative IT support to supplement internal teams, including strategic planning, maintenance tasks, and assistance with special projects.
• Network assessment and planning: discovery, risk assessment, and preparation of written action plans and roadmaps to align technology with business needs.
• Security and data protection: implementation and management of measures intended to secure data and systems, including proactive monitoring and incident response processes.
• Remote support and issue resolution: remote troubleshooting and problem resolution, with a reported high percentage of issues handled without on-site visits.
• Implementation and onboarding: deployment of customized solutions, migrations, and configuration to bring systems into a managed state and enable ongoing support.

Industry Focus

• Small and medium-sized businesses (SMBs): primary market, receiving full IT management and co-managed support tailored to limited internal IT resources.
• Regional commercial clients: businesses located in Wisconsin cities named in the source receive local support and service delivery.

Technology and Delivery Approach

• Remote-first support model: a high proportion of incidents are resolved remotely, backed by remote monitoring and management tools.
• Service guarantees and documented plans: delivery includes written assessments, recommended action plans, and documented service arrangements for managed engagements.
• Integration and automation: routine monitoring, patch management, and standard operating procedures are used to automate repetitive maintenance and streamline support workflows.
• Data-driven metrics: the organization tracks customer renewal rates, customer satisfaction scores, and remote resolution rates as part of service performance monitoring.