Cloudity

Cloudity is a consulting firm that provides services around Salesforce and related cloud technologies. The company operates as a digital consultancy and a Salesforce Platinum Consulting Partner. Headquarters country: Poland. Regions of operation: Europe and other international markets as implied by client engagements and references to global implementations.

Services and Capabilities

• Salesforce implementation and configuration: delivery of Sales Cloud, Service Cloud, Community Cloud and related Salesforce modules as configured CRM systems.
• Quote-to-cash and revenue automation: implementation and configuration of Revenue Cloud / CPQ and automated quoting, billing and subscription management systems.
• Marketing automation and customer engagement: deployment and configuration of Salesforce Marketing Cloud and Pardot to run omnichannel campaigns, journey orchestration and real-time personalization.
• Integrations and middleware: design and implementation of interfaces and system integrations using MuleSoft and other integration patterns to connect on-premises and cloud systems.
• Analytics and data platforms: deployment of Tableau and self-service analytics patterns, preparation and integration of data sources, dashboards and governed reporting environments.
• Custom development and low-code solutions: development and delivery of sector-specific solutions such as franchise management, e-commerce and procurement applications on the Salesforce platform.

Industry Focus

• Telecommunications and hardware resellers: implementation of customer service, sales and stock management processes to support support teams and partner communities.
• Manufacturing and distribution: revenue cloud and quoting implementations to automate commercial operations and reduce spreadsheet-based processes.
• Non-profit sector: deployments of Salesforce Nonprofit Cloud and pro bono implementations for charitable organisations to manage donors and beneficiaries.
• Retail and commerce: B2B and B2C commerce implementations and personalization for online sales and customer journeys.
• Enterprise operations: projects addressing procurement, subscription management and contact-center workflows for larger companies.

Technology and Delivery Approach

Technical themes recurring across engagements include system integration, cloud-native Salesforce deployments, analytics and data consolidation, automation of business processes and use of AI features where native Salesforce capabilities (Einstein) are applicable. Deliverables typically include configured Salesforce orgs, integrations via MuleSoft or APIs, Tableau dashboards, custom low-code applications, and automated marketing and revenue processes. Delivery methods referenced include agile project management and staged implementations; services cover analysis, technical design, configuration, custom development, testing and post-implementation maintenance. The company also provides advisory work and CRM health analyses to assess platform configuration and performance.