Dazeworks

Dazeworks is a company that provides consulting and implementation services for the Salesforce platform. The organisation operates across the Asia-Pacific region and maintains a presence in the United States and Sri Lanka, with multiple globally distributed offices that support around-the-clock delivery.

Services and capabilities

• Salesforce implementation: configuration and deployment of Salesforce to replace spreadsheets and legacy systems, including user enablement and training tied to implementations.
• Custom development and AppExchange solutions: design and delivery of custom Salesforce code, applications packaged for AppExchange, and feature development for platform extensions.
• Administration and developer support: ongoing administrative tasks, platform customization, and acting as an extension of in-house teams to increase delivery capacity.
• Data migration and integration: migration of sales, marketing, finance and other application data into Salesforce and integration with existing systems.
• Managed services and release preparation: ongoing management of Salesforce environments, preparation for product releases, and operational support for platform evolution.
• Architect-as-a-Service: technical design sessions, solution architecture, mentoring and management of in-house teams, and leadership of custom development and interface projects.

Industry focus

• Technology and software: configuration and integration of Salesforce platforms for companies providing digital products and services.
• Retail and consumer goods: implementations and integrations supporting sales and marketing operations for retail organisations.
• Staffing and workforce services: CRM implementations and custom workflows for organisations in staffing and workforce management.
• Sports and membership organisations: deployment of workflows and case management systems appropriate to volunteer management and community platforms.

Technology and delivery approach

• Salesforce-centric delivery: projects delivered on the Salesforce platform including Service Cloud, Community Cloud and AppExchange packaging.
• Integration and data-focused work: emphasis on migrating and synchronising sales, marketing, finance and custom application data with Salesforce.
• Automation and platform configuration: implementation of automation workflows and custom modules to support sales, marketing and service processes.
• Distributed delivery model: multiple global offices enable handover across time zones and continuous development cycles.
• Staffing and certification: use of certified Salesforce developers and architects, providing options for scaling resources and ongoing managed support.