Diya

Diya is an information technology services company headquartered in Ukraine with an additional office location in Estonia. The organisation provides remote and on-site IT support and cloud services to clients in multiple countries and indicates global delivery capabilities through remote teams and cross-border operations.

Services and Capabilities

• Service Desk and Technical Support — provision of 24/7 incident management, ticket handling, and desktop/server support through a staffed service desk.
• Customer Support Operations — implementation and operation of customer contact channels including live chat, support workflows, and escalation processes.
• WordPress Development and Maintenance — design, deployment, and ongoing support of WordPress websites and related content management tasks.
• Microsoft 365 Services — migrations to Microsoft 365, license provisioning and management, and operational support for Teams, SharePoint, Outlook and other Microsoft 365 products.
• Security Desk and Cybersecurity Operations — monitoring, threat detection, and incident response services for digital assets.
• IT Audit and Compliance Reviews — evaluation of IT infrastructure, processes, patching practices, and recommendations to improve security and operational practices.
• Microsoft Azure Cloud Management — deployment and management of Azure infrastructure including virtual machines, storage configuration, and ongoing environment support.

Industry Focus

• Professional services / Consulting — support and service desk operations for organisations in consulting and legal fields.
• Technology and SaaS — project management, ticket resolution, and platform support for technology providers and cloud service vendors.
• Sports and Media — live streaming support and workflow coordination for sports organisations.
• Non-governmental and Development Organisations — IT operations support and task resolution for development-focused entities.
• Network and Security Firms — collaboration on operational processes, patching, and security-related procedures.

Technology and Delivery Approach

• Work combines cloud platform management (Microsoft Azure, Microsoft 365) with on-premises support and migrations.
• Service delivery includes continuous monitoring, service desk ticketing, incident response, and 24/7 staffing models.
• Operational practices encompass license management, system integration, patch management processes, and audit-driven recommendations.
• Business continuity measures noted include geographically distributed teams, backup power and satellite communications, and documented failover plans with the ability to relocate operations if required.
• Engagements reference automation and workflow coordination for support channels and integration of live chat and streaming workflows into client operations.