FJB Digital

FJB Digital is a digital services firm operating from Scotland and identified with Edinburgh. The organisation is presented as a Salesforce Partner and a uSkinned Expert company working on projects that indicate activity across Scotland and the wider United Kingdom, with experience ranging from small and medium-sized enterprises to global organisations.

Services and Capabilities

• Salesforce CRM implementation and configuration: delivery of Sales, Service and Non-Profit Cloud solutions, including setup of objects, workflows, user roles and platform configuration.
• Digital strategy, governance and fractional technology leadership: production of IT roadmaps, governance frameworks and interim director-level technology oversight.
• Web design, hosting and content management on Umbraco: creation, deployment and hosting of Umbraco websites using uSkinned templates and related tooling.
• Systems integration and automation: connecting CRM, web platforms and other business systems, and implementing automation for business processes.
• Support and managed services: ongoing operational support for deployed systems, platform administration and maintenance.
• Analytics and AI-enabled features: incorporation of automation and intelligence into platforms where described, including use of platform intelligence capabilities.

Industry Focus

• Non-profit and charities: design and implementation of Salesforce solutions aimed at consolidating interactions and data to create a single source of truth for fundraising, constituent management and service delivery.
• Commercial businesses (SMEs to larger organisations): CRM deployments for sales and service operations, data integration and system governance.
• Agencies and web publishers: development and hosting of Umbraco-based web presences, template implementation and ongoing site management.

Technology and Delivery Approach

• Platform-led delivery: work appears centered on established platforms such as Salesforce and Umbraco, with configuration, customization and hosting as core activities.
• Integration and data flows: repeated reference to integrating CRM with other systems and creating consistent data models for business use.
• Automation and AI features: incorporation of automation and platform intelligence to support processes and interactions where described.
• Governance and staged roadmaps: provision of strategic roadmaps and governance oversight, delivered as fractional leadership or director-level services.
• Managed support model: ongoing support and operational management for deployed solutions, including hosting and platform administration.