Generation Technology Solutions

Generation Technology Solutions is a Canadian managed IT services provider headquartered in Edmonton, Alberta. The company delivers outsourced information technology services to local and surrounding businesses and lists operation focus within Alberta and the Edmonton region based on client references and service descriptions. The business has provided IT support since 1999 and positions itself as a provider of managed services, cybersecurity, data backup, cloud hosting and technology hardware.

Services and Capabilities

• Managed IT support and help desk: ongoing remote and onsite technical support, ticketed help desk operations, and staffed technician visits.
• Cybersecurity services: deployment and management of firewall appliances, endpoint protection, email security, password protection measures, and packaged security offerings labeled as a Cyber Security Suite.
• Backup and hosting: cloud backups, hosted virtual servers, email backup and disaster recovery solutions using third-party backup products and cloud infrastructure.
• Infrastructure and hardware provisioning: supply and support of workstations, server hardware and network devices from partner vendors.
• Cloud and productivity platform management: administration of Microsoft 365 email, software licensing and related cloud services.
• Customized managed service packages: tiered service offerings (Essentials and Professional packages), bundled licensing, hosting and proactive maintenance.

Industry Focus

• Construction: IT solutions tailored to construction company workflows and site connectivity.
• Industrial and resource sectors: managed IT for manufacturing, warehousing, transportation and oil and gas, including support for operational technology environments where indicated.
• Professional and healthcare services: IT support programs for medical and dental offices and other professional services, including compliance-related continuity measures.
• Small businesses: packaged managed services for organizations without dedicated IT staff.

Technology and Delivery Approach

Services are delivered through a combination of remote help desk, onsite technicians and managed hosting. Recurring technical themes include integration of third-party vendor hardware and software, managed firewall and endpoint security, data backup and recovery solutions, cloud-hosted virtual servers, and licensed software management. Service delivery is organized into defined packages with included elements such as proactive maintenance, monitoring and bundled licensing; support resources are staff-based helpdesk personnel and field technicians. Remote workforce assistance is included within managed service offerings to support distributed users.