Instance IT Solutions

Instance IT is an information technology company headquartered in Surat, India, that provides custom software and IT solutions. The company presents itself as operating for clients globally and lists projects and clients across multiple regions.

Services and Capabilities

• Zoho One implementation and CRM/ERP integrations: deployment and configuration of Zoho products and integration with existing enterprise systems.
• Custom enterprise software development: design and delivery of CRM, ERP, HRMS and other bespoke business applications for desktop and web, including system integration and user interface work.
• SaaS and cloud platform development: development and deployment of web-based software as a service products and cloud-hosted platforms with attention to scalability.
• Web, mobile and desktop applications: full-stack web application development, native and cross-platform mobile apps (Android, iOS, Flutter) and custom desktop applications.
• E-commerce platforms: design and build of e-commerce websites with payment integration and shopping experience optimization.
• Digital marketing and SEO: services that include search engine optimization and social media marketing to increase online visibility and lead generation.
• Systems integration and automation: API integration (including ERP/CRM integration and WhatsApp Business API), automation of business processes, and CI/CD-enabled deployment pipelines.

Industry Focus

• Hospitality: applications and management software to support bookings, operations and customer engagement.
• Retail and E-commerce: online storefronts, payment integration and backend systems for order and inventory management.
• Health: software solutions and applications targeted at operational workflows within health-related organisations.
• Telecommunication and Media: platforms and interfaces for customer management and distribution.
• Manufacturing, Supply Chain and Mining: systems for process management, tracking and integration with enterprise systems.
• Food industry and Fintech: business applications supporting point-of-sale, order management and financial workflows.
• IT industry: software development, integrations and platform services for other technology organisations.

Technology and Delivery Approach

• Technology stack: publicly referenced technologies include PHP, Node.js, .NET, Android, iOS, Flutter, SAP, Microsoft Dynamics 365, Zoho, WhatsApp Business API, AWS and CI/CD tooling.
• Delivery practices: custom development that emphasizes system integration, API-based interfaces, cloud hosting for scalability, and continuous integration/continuous delivery for deployments.
• Operational support: ongoing maintenance and after-sales support, with reported capabilities in debugging, updates and rapid response to operational issues.
• Project metrics reported: the company reports figures including 80+ projects deployed, 80+ clients, 80k+ hours of development and 80+ developers; the site also includes a claim of being trusted by over 650 clients.