IT BLOCK PTE. LTD.

IT Block is a managed IT service provider headquartered in Singapore. The company operates exclusively within Singapore and provides IT support and infrastructure services to businesses across the country.

Services and Capabilities

• Managed IT services: 24/7 technical support, network monitoring, incident response under defined service-level agreements (SLA), and routine maintenance of on-premises and cloud-connected infrastructure.
• Server colocation and hosting: rack space and secure co-location of customer-owned servers with scalable hosting terms and physical security controls.
• IT infrastructure management: design, deployment, and ongoing management of servers, networks, and endpoint devices, including operating system and firmware maintenance.
• Security and compliance services: implementation and maintenance of controls aligned with certifications such as Cyber Essentials and data protection practices to safeguard sensitive information.
• Procurement and resale: sourcing and resale of hardware and software products from vendors such as Dell and Lenovo, and licensing for Microsoft 365 and Adobe products.
• Consulting and ad-hoc support: short-term or one-off technical assistance charged by the hour with specified minimums and rates.

Industry Focus

• Businesses: provision of managed IT support, infrastructure hosting, and procurement services to commercial organisations.

Technology and Delivery Approach

• Emphasis on continuous monitoring and incident response supported by SLA commitments and 24/7 support coverage.
• Deployment and management of physical infrastructure in colocation facilities, combined with lifecycle management of servers, endpoints, and network devices.
• Use of vendor-supplied hardware and licensed software as part of procurement and integration activities.
• Security and compliance controls implemented to align with external certifications and data protection practices.
• Delivery models include monthly retainer engagements, defined cancellation terms, and on-demand hourly support for discrete tasks.