ITELENCE

ITELENCE is an IT outsourcing and business process outsourcing (BPO) company registered under the name ITELENCE. The organisation provides outsourced IT and back-office services and operates from Poland. Activities described in public materials indicate service delivery to clients in Western Europe and the United States, with specific reference to nearshoring relationships involving Denmark and broader international engagements.

• Services and Capabilities
• SAP consultancy and maintenance: provision and upkeep of SAP systems and related support processes.
• Salesforce consultancy and maintenance: configuration, customization, and ongoing support for Salesforce implementations.
• Cloud support and IT infrastructure: management and support of cloud environments and on-premises infrastructure, including service desk operations.
• Software development and maintenance: application development, code maintenance, and related engineering tasks for web and e-commerce platforms.
• BPO for finance and administration: outsourced finance, accounting, accounts payable/receivable, and administrative processing.
• Master data management and business analytics: master data services, business controlling, reporting, and analytics delivery.
• Robotic Process Automation (RPA) and customised back-office automation: design and deployment of automation solutions for routine operational tasks.

Industry Focus

• Information Technology: delivery of IT outsourcing services including service desk, infrastructure support, and software engineering.
• Financial and administrative services: provision of outsourced finance, accounting, and business controlling functions.
• Retail and e-commerce: implementation and maintenance of e-commerce development, user experience (UX), search engine optimisation (SEO), and digital marketing technical support.
• Cross-industry corporate back-office operations: migration and operation of back-office and middle-office processes for corporations engaging in nearshoring or offshoring.