ITNow

i.t.NOW is a full-service IT support company headquartered in the United States, operating from Utah with an expressed service area that includes Salt Lake City, Provo, Ogden and other locations throughout Utah.

Services and Capabilities

• Managed IT Services: Ongoing technical support delivered by IT professionals, including unlimited help desk access and service agreements that cover system maintenance and support.
• 24/7 Monitoring and Incident Response: Continuous network and system monitoring with defined response processes to detect and address outages or failures.
• Cybersecurity and Compliance: Deployment and management of antivirus, firewall, email protection, endpoint detection, vulnerability scanning, and employee security awareness training to support regulatory and security requirements.
• Cloud Solutions: Design and management of cloud computing environments, including private cloud hosting and data management for accessibility and data protection.
• IT Project Design and Implementation: IT assessments, project management, solution design, implementation, and post-deployment follow-up for infrastructure and software projects.
• Co-Managed and Consulting Services: Shared management arrangements for internal IT teams and consulting on IT strategy and technology planning.

Industry Focus

• Healthcare: Support and maintenance for electronic medical records systems and related infrastructure.
• Legal and Finance: Infrastructure management, security controls, and compliance-related services for firms in these sectors.
• Property Management, Transportation, and Manufacturing: Network and systems support, uptime assurance, and IT project delivery tailored to operational needs.

Technology and Delivery Approach

• Work is delivered through managed service agreements and flat-fee support contracts that combine remote and on-site assistance.
• Technical execution emphasizes continuous monitoring, incident response procedures, and regular maintenance to minimize downtime.
• Security delivery includes layered controls (endpoint, firewall, email) and vulnerability assessments integrated with staff training programs.
• Projects follow a lifecycle of assessment, design, implementation, and follow-up, with options for co-managed arrangements alongside internal IT teams.