New Relic

New Relic is an observability platform provider that delivers tools and services for monitoring software systems and cloud infrastructure. The company offers a commercial platform for collecting, correlating, and analyzing telemetry across application, infrastructure, and AI stacks. The site references use by customers across multiple industries, indicating operations that serve organizations with cloud-native and hybrid deployments.

Services and Capabilities

• Application Performance Monitoring (APM): instrumentation and tracing of application code to correlate performance metrics with user and business impact.
• Digital Experience Monitoring and Session Replay: capture of end-user sessions and automated analysis to identify user friction and UX issues.
• Infrastructure and Kubernetes Monitoring: collection of infrastructure metrics and health signals for cloud-native, Kubernetes, and hybrid environments.
• Logs and Log Management: searchable log storage and in-place querying to support troubleshooting and compliance workflows.
• AI and Agentic Monitoring: telemetry and control for AI models and agent interactions, including tracing agent reasoning and managing token/behavior usage.
• Security and Vulnerability Prioritization: production-aware vulnerability management that ties security findings to operational impact and remediation guidance.
• Cost and Cloud Spend Visibility: real-time monitoring of multi-cloud and Kubernetes costs to support optimization.

Industry Focus

• Retail and Commerce: monitoring to protect revenue and optimize customer conversions through application and digital experience observability.
• Media and Entertainment: tracking user experience and session behavior to pinpoint content or playback issues.
• Financial Services: performance and security monitoring to reduce mean time to resolution and prioritize critical risks.
• SaaS and Technology: full-stack observability for developer productivity, deployment reliability, and platform uptime.
• Telecommunications and Automotive: infrastructure and hybrid environment monitoring to prevent outages and maintain system health.

Technology and Delivery Approach

• Telemetry Correlation: integration of signals across APM, logs, infrastructure, and AI agents into a correlated view to support root-cause analysis.
• OpenTelemetry and Pre-built Integrations: support for an open telemetry standard and a catalog of integrations for common services and platforms.
• Automation and Remediation: agent-based capabilities for automated remediation workflows and operational runbooks.
• Analytics and AI-assisted Investigation: use of AI to triage errors, identify session friction, trace agent reasoning, and prioritize incidents based on business impact.
• Scalable Data and Querying: log querying and analytics designed to operate at scale with in-place search to reduce data movement.