Opus Technology

Opus Technology is a managed service provider based in the United Kingdom that delivers technology services to mid-market and enterprise organisations across multiple sectors. The company operates as the largest independent managed service provider in the UK and serves over 1,000 clients including large SMEs, mid-market enterprises, and public sector organisations. Opus Technology maintains offices in Reigate, London, and Hitchin.

The company holds Service Mark accreditation from the Institute of Customer Service, awarded with a distinction grade. This accreditation involved independent surveys of 100 customers and assessment across multiple operational disciplines. Opus Technology has also received a three-star rating in the Best Companies to Work for Awards in both 2024 and 2025, representing the highest ranking available in that programme.

Services and Capabilities

Opus Technology provides managed IT services including outsourced IT support, secure IT infrastructure, and cloud services. The company operates a UK-based technical team offering support on a continuous basis to minimise downtime and resolve technical issues. IT consultancy services are delivered to align technology strategy with business objectives.

Contact centre solutions are delivered through partnerships with Five9, 8x8, Mitel, and Cirrus, providing Contact Centre as a Service platforms. These solutions incorporate artificial intelligence tools such as intelligent virtual agents, AI agent assist, predictive analytics, sentiment analysis, conversational analysis, real-time reporting, and workforce management capabilities. The company implements omnichannel customer experience transformation projects.

Business telecoms services include VoIP and unified communications solutions with integration capabilities for Microsoft Teams. The company provides dedicated leased line connectivity options and SD-WAN solutions for multi-site network optimisation. Both cloud-based and on-premise telephony systems are deployed depending on client requirements.

Cyber security services encompass threat detection and response operating continuously, endpoint protection, and network security. The company manages firewalls, configures secure VPN systems, and provides compliance support for Cyber Essentials Plus and ISO 27001 standards.

Business mobile services are delivered through partnerships with EE, O2, and Vodafone network providers. Mobile device management systems are implemented for secure oversight of mobile device estates. Mobile voice recording and Teams phone mobile solutions are provided to support compliance requirements. Cellular IoT connectivity solutions are also offered.

Managed print services form part of the company's service portfolio, addressing document management and printing infrastructure requirements.

Industry Focus

Opus Technology serves clients across the public sector, delivering managed technology services to government and public organisations. The company works with mid-market and enterprise businesses across various commercial sectors, implementing technology infrastructure, contact centre platforms, and managed services tailored to organisational scale and operational requirements.

Technology and Delivery Approach

The company maintains strategic partnerships with technology vendors to deliver its services. These partnerships provide access to platforms and tools that underpin the managed services offered to clients. Integration work is performed to connect communication systems with collaboration platforms such as Microsoft Teams, enabling unified communications across client organisations.

Service delivery is structured around proactive support models designed to reduce operational risk and control technology costs. The company reports performance metrics including a Net Promoter Score and customer satisfaction rate of 97.5 percent. First-time fix rates for priority one incidents are reported at 99.2 percent. These metrics are tracked through regular customer surveys to monitor service quality and customer experience levels.

Technical expertise is applied across multiple technology domains including network infrastructure, cloud platforms, security systems, and communication technologies. The company positions itself as providing long-term accountability for the technology environments it manages, with consultancy services designed to support strategic business transformation initiatives.