The Outsourcing Co Pty Ltd

The Outsourcing Co is an Australian-managed remote staffing provider that supplies pre-vetted offshore professionals and virtual assistants. The organisation operates from Australia and sources personnel based in the Philippines to support businesses in Australia and international markets. Services are delivered through direct hires that are intended to work as long-term, full-time members of client teams.

Services and Capabilities

• Administrative support: inbox and calendar management, scheduling, email ticketing and general executive assistance delivered by dedicated virtual assistants.
• Data and reporting: data entry, database building, routine reporting and preparation of operational analytics for client review.
• Customer support and communications: inbound and outbound phone support, live chat management, customer onboarding and collections support.
• Marketing and creative execution: social media management, campaign coordination and reporting, email marketing, branding and graphic design assets.
• Web and digital services: front-end web development, website builds and updates, SEO-related tasks and Google Ads support.
• Finance and operations: bookkeeping, accounts payable/receivable processing and mortgage broking processing workflows.

Industry Focus

• Financial services and mortgage broking: support for processing, bookkeeping, collections and administrative workflows.
• Real estate: real estate assistant tasks such as listings management, client communications and transaction coordination.
• Marketing and advertising: campaign setup and coordination, social media and online ad support, asset creation and reporting.
• Professional services and e-commerce: customer support, order processing, CRM administration and operational data management.

Technology and Delivery Approach

• Recruitment and vetting: candidates are sourced, screened and matched to defined role descriptions and cultural fit requirements before client interview and selection.
• Onboarding and HR management: the provider manages onboarding, security controls, confidentiality agreements and day-to-day oversight for remote staff.
• Operational integration: staff are intended to work within client systems and workflows, supporting CRM administration, reporting, campaign tracking and other client platforms.
• Quality assurance and support: ongoing monitoring, role-specific training and continuous support are provided to maintain consistent service delivery.