Salesjam CRM consulting

Salesjam is a company that provides CRM selection, implementation and ongoing technical support. The organisation operates from Kyiv, Ukraine, and lists an office location in Lisbon, Portugal, indicating activity in both countries and service delivery to clients beyond those locations.

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Services and Capabilities

• CRM selection and advisory: evaluation of functional requirements, vendor comparison (including Zoho, Pipedrive, KeyCRM, NetHunt) and preparation of solution options with demo presentations.
• CRM implementation: turnkey configuration of CRM platforms, sales process setup, customer segmentation, dashboards and analytics, and migration from other systems (example: HubSpot to Zoho One).
• Systems integration: connection of lead channels and external services such as messengers, IP‑telephony, website forms and ERP systems; development of custom connectors and integrations.
• Business analysis and process design: audits of existing sales and operational processes, preparation of documentation, and design of automated workflows using no‑code/low‑code approaches.
• Custom development and automation: specification, stepwise development, testing and deployment of bespoke features, custom dashboards and data workflows.
• Training and support: user training and certification, dedicated support teams, ongoing system maintenance, platform updates and performance analysis of sales managers.

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Industry Focus

• Logistics: configuration of Zoho CRM for logistics providers, integration with ERP and operational processes, and creation of analytics for shipping and order management.
• Agencies and professional services: CRM implementations for translation and advertising agencies, combining lead collection, communication history and task automation.
• E‑commerce: deployment and configuration of e‑commerce focused CRMs (example: KeepinCRM) to centralise online store orders and sales analytics.
• Education and online training: CRM setups to manage course sales and webinar enrolments, tracking of learner interactions and sales funnels.
• General services and SMBs: migration projects, sales process automation, multi‑channel lead aggregation and business process automation for small and medium enterprises.

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Technology and Delivery Approach

• Platform usage and integration: frequent use and implementation of Zoho suite, Pipedrive, KeyCRM and NetHunt; integration of IP‑telephony, website lead capture, email and messaging channels into CRM platforms.
• Data and analytics: delivery of dashboards, conversion tracking, online access to key metrics and development of custom reporting views.
• Automation and workflow engineering: automation of lead capture, task reminders, process states for deals and operational routines using low‑code/no‑code techniques and custom development where needed.
• Project execution: assignment of a dedicated project team per engagement including business analysts, developers, data analysts and project managers; staged delivery from requirements gathering and audits through configuration, training and ongoing support.