Synavos

Synavos is an information technology services firm offering custom software development, enterprise resource planning (ERP) implementation, and managed IT services. The company presents a global footprint through client engagements in multiple regions, as indicated by its client list and stated international presence.

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Services and Capabilities

• Managed IT and Infrastructure Services — ongoing operation and maintenance of infrastructure and applications, including cost control, stability, and secure delivery pipelines.
• Custom Software Development — design and delivery of custom applications and user interfaces, including mobile and web front ends and backend systems.
• ERP Implementation and Integration — deployment and customization of ERP platforms such as Odoo and SAP Business One, including process configuration and data migration.
• Contact Center and Operational Outsourcing — setup and management of contact center operations and related operational cores, including first-response and uptime management.
• Automation and Process Optimization — implementation of automated workflows to reduce manual tasks and increase process throughput.
• Analytics and Performance Monitoring — delivery of analytics, reporting, and monitoring to track process automation, customer metrics, and system uptime.

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Industry Focus

• Retail — implementation of ERP systems and customer-facing solutions to automate retail processes and support customer acquisition.
• Manufacturing and Engineering — deployment of CRM and ERP systems to manage customer relationships and related business processes.
• Customer Service and Outsourced Operations — establishment and management of contact center infrastructure and operations to support service delivery metrics.
• Enterprise IT for Startups to Conglomerates — ERP and managed services engagements across companies of varying sizes, addressing enterprise resource planning and operational stability.

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Technology and Delivery Approach

• Use of commercial ERP platforms (explicitly Odoo and SAP Business One) with customization and systems integration to connect ERP modules with other applications.
• Employment of cloud-based deployment patterns and managed hosting to support scalability and uptime.
• Application of DevOps practices and secure delivery pipelines to support continuous delivery, maintenance, and infrastructure stability.
• Implementation of automation and process orchestration to reduce manual effort, coupled with analytics and monitoring to measure performance and operational metrics.
• Delivery activities include requirements analysis, configuration, customization, data migration, operational handover, and ongoing managed services.