Capstone Works, Inc.

Capstone Works, Inc. is a privately identified IT services firm headquartered in the United States, with an address listed in Cedar Park, Texas. The company offers business IT support and managed services focused on organizations in the Austin, Texas region and surrounding areas, and indicates service delivery for teams of 25 or more users.

Services and Capabilities

• Managed IT services — ongoing administration and monitoring of business IT systems, including helpdesk support and proactive maintenance.
• Network infrastructure and refresh projects — planning, procurement, and deployment of business-grade network hardware and core infrastructure replacements.
• Cybersecurity services — delivery of antivirus/EDR, managed detection and response (MDR), security awareness training, phishing simulations, multi-factor authentication, and cyber security consulting.
• Cloud and collaboration platform support — Microsoft 365 administration, SharePoint intranet site design and implementation, and cloud migration assistance.
• IT project management and technical delivery — scoping, planning, and execution of custom IT projects and one-time implementations.
• Business continuity and data protection — backup, disaster recovery planning, and continuity processes.
• Onsite and remote support, vendor management, and managed SOC/SIEM operations — combining field work with remote monitoring and third-party coordination.

Industry Focus

• Professional services and accounting — examples of client work indicate support for firms requiring managed IT, compliance, and continuity solutions.
• Small and medium-sized businesses — services described target organizations with typical team sizes starting at 25 users, covering general IT operations, communications, and security.
• General commercial clients — network, VoIP/ISP coordination, and cloud collaboration work for businesses across administrative and operational functions.

Technology and Delivery Approach

• Delivery combines remote helpdesk and onsite field support, with stated service-level practices such as rapid technician response routing.
• Technical themes include integration of endpoint protection (EDR), managed detection and response, SIEM/SOC monitoring, cloud platform administration (Microsoft 365/SharePoint), and backup/disaster recovery systems.
• Approach to projects emphasizes formal project management, vendor coordination, procurement support, and implementation of automated processes where applicable.
• Service features list includes response-time commitments, defined onboarding items (network refresh or first project), and documented guarantees tied to service terms.