Infidati, Inc.

Infidati Inc. is an American company that provides outsourced IT support and managed IT services. The firm operates from the United States and serves clients in Austin and San Antonio while offering services to organizations across the country.

Services and capabilities

• Server management: continuous monitoring, maintenance, patching, and incident handling to maintain uptime and performance.
• Database administration: administration and optimization of client databases across unspecified database platforms.
• Cloud optimization and management: cost optimization and operational support for major cloud providers including AWS, Azure, Google, Oracle, and Rackspace; includes certified-engineer support.
• Cybersecurity services: monitoring and detection, vulnerability scanning, intrusion detection, and network security measures to reduce exposure to attacks.
• 24/7 IT monitoring and help desk: enterprise‑level automated monitoring combined with remote administration and direct employee access to support staff.
• Managed services and IT operations: delivery of routine IT tasks such as new-employee onboarding, vendor management, backups, disaster recovery, and predictable monthly service plans.
• Project and consulting services: infrastructure upgrades, strategic IT planning, and discrete IT projects delivered on a contract basis.

Industry focus

• Small and medium-sized businesses: provision of complete outsourced IT department functions where an internal IT team is not present or is overloaded.
• Event and entertainment sectors: work for clients in events and shows is indicated by client references, including operational IT support and systems administration.
• Online services and web properties: technical administration and support for companies operating web platforms, as indicated by client references.

Technology and delivery approach

Work is delivered by U.S.-based remote systems administrators and engineers, with staff described as senior-level and an average of 15 years of experience. Delivery combines automated monitoring systems with hands-on administration: continuous monitoring tools trigger alerts, engineers perform remediation and maintenance, and help-desk channels allow employees to contact support directly. Engagements use fixed monthly pricing for managed services and offer project-based contracts for infrastructure and migration tasks. Cloud engagements emphasize vendor-specific optimization and cost reduction activities. Security work includes proactive monitoring, vulnerability assessments, and intrusion detection integrated into routine operations. The company states a policy of not outsourcing personnel overseas and performs vendor coordination, backups, and disaster recovery as part of standard managed offerings.