InSky Solutions d.o.o.

InSky is a company that develops and delivers business software solutions, with a primary focus on digital systems for the hospitality and property sectors. The organisation operates from Croatia and serves clients in that country; client list and project descriptions indicate operations concentrated in the Croatian market.

Services and Capabilities

• Hospitality platform development: delivery of an integrated hospitality software suite (TourismInSky) that supports reservations, guest profiles and guest experience workflows.
• Contact centre systems: implementation of ContactInSky, a multi-channel contact centre application that aggregates telephone, email and other channels, provides agent interfaces and includes reporting and analytics subsystems.
• Loyalty programme management: deployment of LoyaltyInSky built on Microsoft Dynamics 365 to manage points-based loyalty campaigns across B2C and B2B channels.
• Groups and allotments management: software to manage agency relationships, leads, offers, contracts, campaigns and related reporting for group sales and allotments.
• Systems integration and data exchange: an integration platform based on Microsoft Dynamics 365 for import, transformation and exchange of structured data with other enterprise applications.
• Mobile applications and field support: development and distribution of native mobile apps for iOS and Android to support field processes, productivity and geolocation-enabled workflows.

Industry Focus

• Tourism and hospitality: implementation of guest-facing and back-office systems, contact centre tooling, CRM and marketing automation for hotels and resort operators.
• Real estate: delivery of RealEstateInSky solutions that automate property-management processes, use mobile apps and geolocation, and incorporate approval workflows.
• Contact centre operations across service industries: deployment of tools for agent monitoring, real-time statistics and reporting to support sales and customer service teams.

Technology and Delivery Approach

• Work commonly uses Microsoft Dynamics 365 as a core platform and integrates with other enterprise applications through a dedicated integration layer.
• Solutions combine multi-channel contact handling, analytics and reporting subsystems to provide operational and management reports and custom report-building capabilities.
• Projects include mobile-native applications published to app stores, enabling field workflows and geolocation features tied to business processes and approval flows.
• Deliverables emphasise data exchange, one- and two-way integrations, automation of routine processes and provision of consolidated operational dashboards for agents and managers.