ITConnexion

ITConnexion is an Australian managed IT services and cybersecurity provider headquartered in Melbourne, Australia. The organisation operates across multiple Australian locations explicitly listed on its site, including Melbourne, Wodonga, Shepparton, Wangaratta, Adelaide, Sydney, Albury, Canberra and Darwin, and the site also references Jakarta, Indonesia as an area of operation.

Services and capabilities

• Managed IT services: ongoing monitoring, helpdesk support, desktop and server management, and 24/7 support operations.
• Cloud solutions and migrations: design and implementation of cloud hosting, remote access, file and document access, and cloud-based continuity solutions.
• Cybersecurity and managed security services: security assessments, security roadmaps, Essential Eight posture reviews, incident protection measures, ISO 27001:2022 aligned processes, and security awareness training programs.
• Business continuity and disaster recovery (DR/BCP): backup solutions, ransomware protection strategies, and continuity planning.
• Software and web development: website and mobile app development, online platforms, APIs and integrations, and solutions using Microsoft technologies such as SharePoint, Dynamics and Power BI.
• IT consulting, project services and procurement: technical assessments, IT roadmaps, hardware and software sourcing, and project implementation.

Industry focus

Clients and case references on the site indicate work for not-for-profit organisations, medical and healthcare associations, community services organisations, finance and accounting firms, and commercial distributors. Typical work per industry includes IT support and managed services for operational continuity (NFPs and community services), website and member portal development (associations), Office 365 and collaboration platform support (professional services), and infrastructure scaling and procurement for commercial distributors.

Technology and delivery approach

Deliverables described include continuous monitoring and managed operations, cloud migrations and integration of cloud services, implementation of backup and disaster recovery systems, development of custom web and application integrations, and deployment of Microsoft platform solutions (SharePoint, Dynamics, Power BI, Office 365). Security work is aligned with ISO 27001:2022 practices and includes security posture assessments and awareness training. Project delivery combines consulting-led assessments, roadmap development, procurement of hardware and software, implementation services, and ongoing managed support and incident response capabilities.