Net Friends, Inc.

Net Friends, Inc. is a managed services provider that delivers outsourced information technology and security services. The company is headquartered in Durham, North Carolina, United States. Client examples and local references indicate primary operations serving U.S.-based businesses, with particular activity in North Carolina and surrounding regions.

Services and Capabilities

• Managed IT Support: 24x7 help desk support, device maintenance, email protection, ticketing and user support delivered through a network operations center and support center.
• Cybersecurity and Compliance: Implementation and management of security controls including intrusion detection, email security, and support for compliance programs; participation in annual third-party SOC 2 Type II audits.
• Infrastructure and Cloud Management: Design, deployment and ongoing management of network and cloud environments, including performance monitoring and managed network services.
• IT Assessments and Risk Reviews: Technology and security posture assessments offered as a no-cost evaluation to identify gaps and recommend remediation steps.
• IT Operations and Service Management: Incident and problem management, change control and IT service processes consistent with IT Service Management practices.
• Partner Integrations and Platform Support: Support and implementation work involving vendor platforms where the company holds certifications, including Microsoft and Google business platforms.

Industry Focus

• Healthcare: Engagements with organizations in the medical sector indicate delivery of managed IT support and cybersecurity services tailored to healthcare compliance and operations.
• Consulting and Professional Services: Provision of help desk, infrastructure management and secure communications for consulting firms and other professional service providers.
• Small and Medium-Sized Businesses: Ongoing managed IT, network and cloud services aimed at organizations seeking outsourced IT operations and continuous support.

Technology and Delivery Approach

• Delivery is organized through a network operations center and a 24/7 support center that handles incident intake and ticket resolution.
• Security and compliance are supported by annual third-party SOC 2 Type II audits and by implementing controls such as intrusion detection and email protection.
• Technical partnerships and certifications include Microsoft Solutions Partner and Google Business Partner status; these relationships inform platform support and integrations.
• Service delivery emphasizes continuous monitoring, managed infrastructure, documented IT service management practices, and periodic assessments to evaluate technology and security posture.