Network Doctor

Network Doctor is an information technology services firm operating from the United States with a stated base in New Jersey. The company provides outsourced IT support and managed services to organizations in the New Jersey area and the surrounding metropolitan region, based on client references to the metropolitan area and multiple local industry clients. Public summary figures on the site include counts of users helped (2,483), managed IT systems (1,677), and data protected (38).

Services and Capabilities

• Managed IT services: ongoing administration and support of servers, workstations, and network devices, including remote and onsite support operations.
• Managed cybersecurity and email security: deployment and operation of spam filtering and antivirus systems (example: Postini referenced for spam mitigation), threat monitoring, and security configuration for mail and network systems.
• Cloud solutions and backup: cloud service offerings and backup management designed to protect data and maintain system availability.
• IT consulting and CIO services: technology planning, long-term budgeting, system conversions, and project management for IT infrastructure changes.
• Help desk and 24/7 monitoring: staffed help desk for ticket intake with a stated target response timeframe for the majority of tickets and continuous monitoring of devices and servers to detect issues.
• Compliance and vendor management: support for compliance regimens such as HIPAA, PCI, FINRA and coordination with third‑party vendors and strategic vendor alliances.

Industry Focus

• Healthcare: work on protecting medical records, secure remote access, server and network maintenance, and compliance support for healthcare environments.
• Finance and real estate: network and email setup, system administration, and security measures for financial and real estate firms.
• Professional services and legal: system conversions, ongoing desktop and server support, and managed services for law firms and professional offices.
• Hospitality, hospitality properties and retail: provisioning of IT resources, network administration, and proactive system maintenance for hospitality clients.
• Construction, manufacturing and creative/digital agencies: infrastructure improvements, security enhancements, and IT support tailored to operational needs in these sectors.

Technology and Delivery Approach

• Integration and systems delivery: implementation and integration of servers, endpoint systems, secure wireless networks, VPN tunnels, and remote access solutions.
• Monitoring and automation: continuous monitoring of devices and servers, backup reporting, inventory tracking, and automated alerting to maintain availability.
• Data protection and email filtering: managed backup processes and deployment of email filtering and antivirus tools to reduce spam and malware exposure.
• Operational delivery model: a staffed help desk supported by a team of certified system engineers (site reference to a team of over 70 engineers), vendor coordination, and combined remote and onsite service delivery for incident resolution and project work.