Network Elites

Network Elites is an information technology services company that provides managed IT services, IT consulting, and cybersecurity solutions. The company is headquartered in the United States, with a listed headquarters address in Carrollton, Texas, and additional office locations referenced in Austin, Texas and Orlando, Florida. Service areas include multiple cities across the Dallas–Fort Worth and broader Texas region and the company references nationwide service availability.

Services and Capabilities

• Managed IT services: ongoing remote and on-site management of servers, endpoints, and network devices to maintain availability and performance.
• 24/7 IT support and helpdesk: level 1 and level 2 technical support with targeted initial response times and ticket handling workflows.
• Cybersecurity and threat monitoring: continuous monitoring, security operations/detection, vulnerability audits, and monthly security reporting.
• Business continuity and disaster recovery (DRaaS): cloud-based backup, replication, failover configurations, and recovery planning to address RTO and RPO objectives.
• Cloud services and Microsoft 365 support: migration, management, and administration of cloud infrastructure and Microsoft ecosystems.
• Network planning and site services: wireless site surveys, heat mapping, VoIP deployment, access control systems, and network design for scalability and redundancy.
• IT consulting and outsourced leadership: vCIO and vCISO services, project management for strategic IT initiatives, and compliance assistance.

Industry Focus

• Nonprofit and social services: implementation and ongoing support of IT systems and operational IT support for organizations that provide community services.
• Housing and residential services: IT support and managed services for housing-related organizations, including helpdesk coverage and infrastructure management.
• Commercial and corporate clients: cybersecurity, audit reporting, and managed infrastructure for mid-market companies.

Technology and Delivery Approach

Service delivery includes continuous monitoring and incident response, centralized IT management platforms, and defined SLAs for response times. Technical offerings emphasize data protection through cloud backups, replication, high-availability configurations, and automated failover to meet recovery time and recovery point objectives. Security capabilities include real-time threat detection, audit reporting, and compliance support. Networking services cover design, planning, site surveys, and heat mapping to optimize wireless performance. Delivery models include in-house helpdesk teams, outsourced IT management, and fractional executive services (vCIO/vCISO) to support strategic projects and operational continuity.