Polontech (Jira, Confluence, Agile, ITSM)

Polontech is an IT consulting firm focused on Atlassian platform services and IT service management. The company provides professional services related to Jira, Confluence, and related Atlassian products, plus Microsoft 365 tool adoption. Regions of operation are global, with engagements reported across more than 35 countries and a client base described as exceeding 80 organisations.

Services and Capabilities

• Atlassian platform implementation and administration: configuration, system administration, workflows, permissions, license optimization, and environment stabilization for Jira and Confluence.
• Cloud migration and hosting transitions: migrations of Jira and Confluence instances between on-premises, Data Center, and cloud deployments.
• Custom add-on and scripting development: development of Jira and Confluence add-ons and custom automations using Groovy, Java, and JavaScript; integration with ScriptRunner and native Atlassian APIs.
• ITSM and framework adoption: implementation and configuration of ITIL/ITSM processes in tools such as Jira Service Management, including incident, change, and asset management workflows.
• Microsoft 365 integration and automation: SharePoint implementation for document and project collaboration, Power Automate for task automation, Power BI for reporting, and Teams for communication workflows.
• Operational support and managed services: ongoing 24/7 support for Jira and Confluence environments and environment optimization activities.

Industry Focus

• Information security and IT: delivery of service management processes, asset tracking, and secure configuration of Atlassian tools.
• Banking and financial services: migrations, integrations, and process alignment for regulated environments.
• Retail and telecom: workflow automation, incident and change management, and collaboration platform deployments.
• Healthcare: knowledge management, document control, and secure access arrangements using Confluence and SharePoint.

Technology and Delivery Approach

Work commonly involves integration of Atlassian products with other enterprise systems, development of custom add-ons and scripts (Groovy, Java, JavaScript), automation of workflows and asset management, and implementation of data-driven reporting using Power BI. Delivery elements include environment assessment, configuration and customization, scripted automations, cloud migration execution, and ongoing managed support. AI-based automation and predictive analytics are referenced as enhancements to issue management and workflow automation within Jira implementations.