PragICTS

PragICTS is a privately identified technology firm headquartered in Sri Lanka that provides professional services in software engineering and operations. The company offers services to clients beyond Sri Lanka as implied by independently captured client feedback on an international review platform.

Services and Capabilities

• Custom software development: design and delivery of software applications, including backend systems and user-facing components.
• IT operations (ITOps): operation and maintenance of IT infrastructure and services, including incident management and system administration.
• Cloud operations (CloudOps): deployment, migration and management of workloads on cloud platforms, including configuration and orchestration of cloud resources.
• Cyber security operations (CyberSecOps): operational security activities such as monitoring, response processes, and implementation of security controls.
• Automation and process orchestration: implementation of automation for operational tasks, deployments and routine processes, including scripting and workflow tools.
• Data and analytics support: implementation of data processing, reporting and analytics capabilities to support operational decision-making.

Industry Focus

• Information technology services: development and operational services for software and infrastructure platforms.
• Enterprises requiring cloud and security operations: cloud migrations, ongoing cloud management and security operations for organisational IT environments.
• Organisations seeking automation and operational efficiency: delivery of automation workflows and operational tooling to reduce manual processes.

Technology and Delivery Approach

• Integration-focused delivery: work frequently involves integrating applications, infrastructure and operational tooling to form end-to-end systems.
• Cloud-centric practices: use of cloud platform services for deployment, scaling and environment management as part of CloudOps engagements.
• Operational automation: implementation of automation for deployments, routine system tasks and operational workflows to improve repeatability.
• Security operations: incorporation of monitoring, response processes and security control implementation within operational practices.
• Analytics and reporting: development of data processing and reporting capabilities to support monitoring and decision-making.
• Managed operational processes: provision of ongoing operational support and runbook-based procedures for system maintenance and incident handling.