SynchroNet Industries Inc.

SynchroNet is an information technology service provider based in the United States, operating from Buffalo and serving businesses across Western New York, including work referenced in Rochester and West Seneca. The company provides outsourced IT support and consulting to private-sector organizations and public-facing operations in the region and has reported a client base exceeding 80 organizations.

Services and Capabilities

• Managed IT Services: ongoing network and workstation management, helpdesk support, incident tracking and reduction, and fixed-fee service delivery models.
• Cybersecurity and Ransomware Protection: implementation and monitoring of endpoint detection and response (EDR/XDR), 24/7 security operations center (SOC) services, USB and endpoint policy enforcement, and ransomware protection processes.
• Business Continuity and Disaster Recovery: backup solutions, restore testing (including rapid restore objectives), and continuity planning to reduce downtime and recover data.
• vCIO and IT Consulting: executive-level technology planning, strategic roadmaps, assessments, and guidance for hybrid infrastructure and legacy system modernization.
• Cloud and Infrastructure as a Service: design and deployment of cloud-hosted services, hybrid on-site/cloud configurations, and Microsoft 365 adoption and optimization.
• Process Standardization and Automation: operational best-practice checklists, standardization of device and network configurations, and custom automation to reduce repetitive tasks.

Industry Focus

• Small and medium-sized businesses across multiple sectors in Western New York: delivery of managed IT, helpdesk and network administration services to support day-to-day operations.
• Organizations with compliance and security needs: implementation of cybersecurity controls, endpoint policies, and disaster recovery planning for environments at risk from malware and other threats.
• Companies operating with legacy systems: consulting to identify pain points, upgrade paths, and compatibility measures to minimize disruption during modernization.

Technology and Delivery Approach

• Delivery through a combination of proactive monitoring and reactive support: continuous system monitoring, ticketing, and remediation by network administrators and systems engineers.
• Use of standardized operational procedures: assignment of a dedicated network administrator, application of a multi-point best-practices checklist, and routine audits to reduce repeat issues.
• Integration of security and management tooling: deployment of SOC capabilities, EDR/XDR agents, patch management, USB and endpoint policies, and regular restore testing for backup verification.
• Consultative and strategic engagement model: vCIO services for executive-level planning, technology roadmaps, and guidance on hybrid infrastructure and cloud migrations.