Systemagic Ltd

Systemagic Ltd is a business IT support company operating from the United Kingdom. The organisation provides managed IT services primarily to small and medium-sized enterprises and lists clients located in Wiltshire, Somerset and other parts of the UK. The company holds Microsoft Gold Partner status and is described as an Apple Specialist.

Services and Capabilities

• IT support and helpdesk services: remote and on-site technical support, incident response and desktop/laptop troubleshooting.
• Cloud computing and email/data migration: migration and management of cloud-hosted systems and email/data transfers between platforms.
• Cybersecurity and compliance assistance: guidance and technical work to achieve Cyber Essentials certification and implementation of basic security controls.
• Business connectivity and network services: management of business internet and connectivity solutions to reduce downtime.
• Onboarding and IT infrastructure optimisation: system audits, onboarding of new customers and configuration of workstations and devices for business use.
• Managed services and contract support: rolling monthly support arrangements and ongoing account management.

Industry Focus

• Professional and business services: ongoing IT support, email/data migration and remote assistance for consultancies and finance firms.
• Healthcare and occupational services: device support and systems configuration for occupational health providers.
• Education and training: technical support for colleges and training organisations including meeting and audio/visual setup.
• Media and production: reliability and workflow support for production companies to reduce disruptions.

Technology and Delivery Approach

Services are delivered through a combination of remote support and on-site visits, with emphasis on fast response times and ticketed helpdesk workflows. Technical themes include integration of Microsoft and Apple platforms, cloud platform migrations, implementation of security controls to meet certification standards, and routine monitoring and maintenance of business connectivity and endpoints. Delivery uses rolling monthly support contracts, guided certification processes for Cyber Essentials and structured onboarding for new clients.