Think Beyond

Think Beyond is a consulting firm positioned as a Salesforce Consulting Partner that delivers implementations and integrations centered on Salesforce technologies. The organisation operates as a systems integrator and software services provider. Headquarters country: not provided. Regions of operation are implied to cover clients across sectors such as finance, automotive, education, high-tech, healthcare, e-commerce and non-profits, indicating multi-regional or international activity.

Services and Capabilities

• Salesforce cloud implementations: deployment and configuration of Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud to support sales, service, portal/experience, and marketing operations.
• Configure, Price, Quote (CPQ) and Agentforce solutions: setup and customization of CPQ and Agentforce modules to support quoting processes and agent workflows.
• AI and analytics enablement: integration and application of Einstein AI capabilities within Salesforce to enable predictive analytics, automation of scoring, and intelligent recommendations.
• Systems integration and middleware: integration of Salesforce with other enterprise systems using MuleSoft and related integration patterns to enable data exchange and process integration.
• Customisation and application development: development of custom Salesforce components, Experience Cloud sites, and process automation using Salesforce platform capabilities.
• Data and process migration: migration of customer and transactional data into Salesforce, data mapping, and validation to support go-live and consolidation.

Industry Focus

• Finance: implementation of Salesforce clouds and CPQ to support sales, client onboarding, and customer service processes.
• Automotive: CRM deployments to manage dealer and customer interactions, service scheduling, and sales processes.
• Education: Experience Cloud and service solutions to support student portals, constituent engagement, and administrative workflows.
• High-tech and e-commerce: sales and marketing cloud configurations to support B2B and B2C sales, online commerce engagement, and campaign management.
• Healthcare and non-profits: service cloud and case management implementations to handle care coordination, constituent services, and program management.

Technology and Delivery Approach

• Platform-centric delivery using Salesforce clouds with custom components and Experience Cloud sites built on the Salesforce platform.
• Integration-first projects using MuleSoft to orchestrate data flows and connect CRM with backend systems.
• Use of Einstein AI within Salesforce to add analytics-driven features such as predictive scoring and automation of routine decisions.
• Delivery practices include configuration, custom development, data migration, and deployment of process automation to produce working systems and operational processes.