Welsend

Wansheng Group is a large modern service enterprise group centered on business process outsourcing (BPO) (Chinese name: Wansheng Group), headquartered in China. The company’s operations span multiple service sectors and it claims to have sites and clients worldwide, with a service footprint covering both China and international markets.

Services and Capabilities

• Business Process Outsourcing (BPO): Provides outsourced services such as customer service centers, content moderation, sales support, and e-commerce operations. Deliverables include call center operations, online customer support, content review processes, and outsourced workforce management.
• Integrated Human Resources Services: Based on digital platforms, offers recruitment, training, consulting services, talent development solutions, and employee capability-building services integrated with education technology.
• Information and Technology Services: Delivers systems for enterprise digital transformation, including software and platform development, data interoperability, and application integration.
• Smart Park Operations Management: Provides end-to-end solutions for industrial park operations, including property management, facility services, and engineering management. Deliverables include IoT device integration, energy consumption and security monitoring systems, and operations scheduling.
• Health Services and Sports Industry: Through “Wansheng Health Workshop,” offers fitness, rehabilitation, nutrition consulting, and health management services, including program operations and project execution.
• Product and Solution Delivery: Develops and deploys intelligent products and platforms for service operations, including customer experience management and operational support systems.

Industry Focus

• Public Services: Provides digital transformation support and operational services to governments and public sector organizations, including process system integration and decision support.
• Telecommunications and Media: Offers customer experience management, technical support, and risk control services, supporting channel operations and end-to-end business processes.
• Smart Manufacturing: Participates in the digitalization and service outsourcing of manufacturing service chains, covering pre-sales, after-sales services, and market collaboration processes.
• Financial Services: Provides compliance and risk control support, information security, and services aimed at improving operational efficiency.
• Transportation: Establishes omnichannel service systems and cross-scenario communication solutions, including call and customer support channels.
• Internet and E-commerce: Offers e-commerce operations support, end-to-end business coordination, and customer service outsourcing.
• Healthcare, Education, and Entertainment: Provides process integration, professional training, content production, and customer service support across healthcare, education, and entertainment sectors.